The following guidelines must be followed to be eligible for an exchange or refund:
1) Items must be returned in their original condition, with original packing materials and documentation.
2) The display box must be placed inside another box with adequate packing materials to insure the item is not damaged in return shipment.
3) Name and original order # included with your exchange/return request.
If your order has been damaged or contains the wrong items, you must first contact our Customer Service team. Please provide your name, order number and a request for refund or exchange.
Please allow 30 days for your exchange or return to be received and processed. We strive to process all exchange and return requests within 10 business days of the receipt of the returned product. Refunds will be issued after receipt of shipment and processing.
We are not responsible for lost returns. While insuring your package is optional, it is highly recommended. Sanfranciscomusicbox.com is not responsible for the cost to insure returned items.
If you have any questions about your return, please contact our Customer Service Team at 800-227-2190.
Hours of Operation: Monday thru Friday, 8am to 5pm central time